BACKSubmit a Ticket
// WARRANTY_PROTOCOL
WARRANTY ASSURANCE
Every unit in the Lumen Archive is backed by a manufacturer's warranty against defects in materials and workmanship. Our assurance protocol guarantees a clear path to resolution should a component fail within its coverage period.
Coverage Period
2 years on LED assemblies · 1 year on bulbs & modules.
Repair or Replace
Defective units repaired or replaced at no cost.
Proof Required
Order number and photos validate the claim.
// 01 · WHAT IS COVERED
- • Manufacturing defects in materials and workmanship.
- • Premature LED failure, ballast malfunction, or internal circuit faults.
- • Lens delamination, moisture ingress, or housing cracks present at delivery.
- • Adaptive module communication failures not caused by vehicle-side wiring.
// 02 · WHAT IS NOT COVERED
- • Damage from improper installation, incorrect wiring, or vehicle electrical faults.
- • Physical impact, road debris, accidents, or modifications to the unit.
- • Condensation from missing or damaged seals installed by a third party.
- • Normal wear, cosmetic fading, or damage from harsh chemicals / pressure washing.
- • Units installed on a chassis outside their specified fitment range.
// 03 · FILING A WARRANTY CLAIM
- 01. Submit a support ticket via our Support Terminal with category "Warranty".
- 02. Provide your order number, the chassis the unit was installed on, and a description of the failure.
- 03. Attach clear photos of the defect, the unit's label/SKU, and the installation area.
- 04. Our team reviews the claim within one business cycle and issues a Warranty Authorization (WA) with return instructions if needed.
- 05. Approved claims result in repair, replacement, or refund at our discretion — at no cost to you.
// READY_TO_FILE
Open a warranty ticket and our team will guide you through the claim.